Orders are processed during weekdays within 48 hours of your order being placed. If you need your order more urgently please let us know although please be aware we are a small team and not always on our email).
You will receive a confirmation email once your order has been placed and an email once your order has been dispatched. If you have selected a trackable option we will email your tracking details, you can track your order via Royal Mail
Should you have any questions about our products, ordering or shipping please contact lorna@robryanstudio.com and we will be happy to help!
INTERNATIONAL ORDERS, CUSTOMS AND DUTIES CHARGES
Please note that customers outside of the United Kingdom may be required to pay local customs or duty charges. These are not included in your payment to us and Ryantown Ltd is not responsible for the payment of these fees. All international duties and taxes in relationship to your order are the responsibility of the purchaser, and therefore we recommend that you familiarise yourself with local laws before placing your order in regard to these fees. We have no control over these charges and cannot predict their amount. If you would like to return your order, custom fees will not be refunded. Please note we cannot undervalue orders or mark them as a gift.
Postage
Postage costs are calculated as you checkout and are dependent on the weight and size of the item/s you are purchasing.
Our shop allows you to select from various options including standard or recorded (trackable and signed for) delivery. For prints and limited edition ceramics we always recommend you choose the recorded delivery option.
We will combine postage costs where possible and will reimburse the difference accordingly.
Here is a guideline set out by Royal Mail for estimated shipping times:
2nd Class (UK only) - Cheapest option for lower value items, Aims to deliver third working day after posting, including Saturdays
1st Class (UK only) - For lower value items, parcels and letters usually reach their destination the next working day, including Saturdays but this is not guaranteed1st Class Signed For (UK only) - Aims to deliver next working day including Saturdays, you receive proof of delivery (if you are not in to sign for the parcel, it will be delivered to your local sorting office)
(UK only) - fastest guaranteed delivery service. Arrives by 1pm the next working day from the date of dispatch (please take into account our 48 hour turnaround time). Trackable when your parcel leaves the studio.
Airmail - Cheapest option overseas, Aims to deliver to:
- Western Europe within three working days
- Eastern Europe within five working days
- major cities worldwide within five working days and other destinations within seven
- to Europe within three to five working days of posting
- to Rest of World within five to seven working days of posting
Please see below for an estimated table of prices, this is based on individual items, multiples will be calculated by weight.
UK
Europe and Rest of World
